Crate And Barrel Furniture Exchange Policy

By | January 8, 2023

Crate and Barrel Furniture Exchange Policy: Essential Aspects to Know

Crate and Barrel is a renowned furniture retailer that prioritizes customer satisfaction. One aspect of this commitment is their furniture exchange policy, which provides customers with flexibility when they need to exchange their purchases. Understanding the essential aspects of this policy can ensure a seamless and stress-free exchange experience.

Timeframe for Exchanges

Eligible items can be exchanged within 30 days of the original purchase date. This timeframe provides sufficient opportunity for customers to determine if the furniture meets their needs and expectations.

Eligible Items

Most furniture items purchased at Crate and Barrel are eligible for exchange, including items from the store and online. However, there are a few exceptions to this rule, such as custom-made pieces, clearance items, and gift cards.

Proof of Purchase

When initiating an exchange, customers must present proof of purchase, such as the original receipt, invoice, or credit card statement. This proof helps verify the purchase date and eligibility for exchange.

Condition of Items

Exchanged furniture should be in its original condition and in the original packaging, if possible. Used or damaged items may not be eligible for exchange. Customers are advised to carefully inspect the items before returning them to ensure they meet the criteria.

Exchange Fees

In most cases, there is no additional fee associated with exchanging furniture at Crate and Barrel. However, some exceptions may apply, such as exchanges involving a significant price difference. Customers should inquire with the store staff for more details.

Final Sale Items

Final sale items, such as clearance items and custom-made pieces, are not eligible for exchange or return. These items are typically clearly marked as final sale at the time of purchase.

Replacement or Refund

Upon exchanging an item, customers have the option to select a replacement item of equal or lesser value. If the replacement item is of lesser value, a store credit will be issued for the difference. Alternatively, customers can opt for a refund if no suitable replacement is available.

Additional Considerations

It's important to note that the Crate and Barrel Furniture Exchange Policy may vary slightly depending on the location of the store. Customers are encouraged to contact their local store for specific details. Additionally, it's always advisable to contact the store before bringing an item for exchange to ensure the process goes smoothly.


Crate and Barrel's Furniture Exchange Policy is designed to provide customers with flexibility and peace of mind when making furniture purchases. By understanding the essential aspects of the policy, customers can confidently make exchanges and ensure they are satisfied with their furniture choices.

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